THE BEHAVIOURAL IMPACT OF BUS RAPID TRANSIT DRIVERS’ TRAINING IN LAGOS STATE, NIGERIA

Abstract

This study examined the impact of Bus Rapid Transit (BRT) drivers’ training on commuters and
other road users. Fifty (50) commuters and fifty (50) drivers were selected to participate in the
study and they were selected from about seven (7) bus stops along the CMS to Ikorodu BRT
corridor for two days- 3
rd and 4th of December 2021 at the peak periods. it was confirmed that
BRT bus drivers were always trained quite often to tackle stress on the job, to relate with
commuters politely even while they are under pressure and to also remain calm in unpleasant
situation they may find themselves, either due to the stress that other road users put them into
especially through the actions of unauthorized bus drivers entering into the BRT lanes and
causing hindrance of the flow of traffic on the BRT special lanes. It was also revealed that the
passengers also can cause a state of distress for the bus drivers, thereby increasing their tendency
of being aggressive on both the passengers and other road users. It was therefore recommended
that traffic officers should be stationed on the special BRT lanes to ensure that there is continuous
traffic flow on the special BRT lanes, the training of BRT drivers by the critical stakeholders
involved should be made mandatory and well publicised and finally that drivers should work on
themselves and maintain perfect composure at all times